Frequently Asked Questions

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Shipping

Order processing time usually takes about 3 business days, although sometimes longer terms apply.  When order is shipped, buyer is notified via email. Tracking and signature confirmation is provided with each order. 


Shipping within US is free. 


International shipping is payed by the customer and is a flat rate of $75.  All customs fees, if any, are a responsibility of the customer.


Shipping address. If you pay with PayPal, your purchase will be shipped to your PayPal registered address, with no exceptions. If you pay with Visa/MasterCard, your purchase will be shipped to the address you indicate at the check-out.

Returns and exchanges

Please see Terms of Use for detailed return policy. If you have any concerns with your order, please contact us, we will do our best to make you happy with your purchase and shopping experience with us. 

Authenticity

MonaLisaLIkes is a professional premium designer online store, selling ONLY AUTHENTIC items. Please watch our tutorial videos on how to distinguish authentic item from replica and read our articles about authenticity on the AUTHENTICITY section in the main menu.

Questions

We are committed to providing our customers best shopping experience and customer service. If you have any questions, please contact us at MONALISALIKES@MONALISALIKES.COM